SLAs

Service Level Agreements & Support

At Signet Services™, we know that downtime or unpredictable IT bills can derail your business. Our Service Level Agreements (SLAs) are designed to give you peace of mind, stable costs, and priority support. Whether you need complete IT coverage or dedicated Sage support, we have a tailored agreement to match your needs.

Why Choose an SLA with Signet?

• Fixed monthly or quarterly fees: No surprise costs.

• Guaranteed response times: Issues get escalated and resolved faster.

• Proactive support: We don’t just react to problems, we prevent them.

• Priority handling: SLA customers are always first in line.

• Dedicated account management: One point of contact who knows your systems.

SLA Options

Business IT SLA

For businesses that want complete IT peace of mind:

• Coverage for servers, workstations, and network infrastructure.

• Preventative system audits and health checks.

• Proactive patching, updates, and monitoring.

• Fast-tracked support for critical issues.

• Optional add-ons for 24/7 coverage and remote monitoring.

Sage SLA

For companies running Sage Evolution, Partner, or Payroll::

• Direct access to our certified Sage specialists.

• Support for Sage installations and updates.

• Remote and on-site troubleshooting.

Key Benefits

• Cost Predictability: Budget confidently with fixed pricing.

• Productivity Assurance: Reduce downtime with proactive care.

• Scalability: SLA terms can grow with your business.

• Expert Support: Backed by local expertise and global partnerships.